Full Time
Nottingham
Posted 6 days ago

LUNA is a fast-growing student accommodation operator that dares to do things differently. We believe in the power of a small but dynamic team and take pride in recruiting like-minded, exceptional individuals who aren’t afraid to roll up their sleeves and get stuck in.

Vacancy – Customer Service & Sales Assistant

Location: Nottingham

Reports to: General Manager

Type: 37.5 Hours per week, Permanent

Start Date: August 2025

About the Role

This is not your average front desk gig. As our Customer Service & Sales Assistant, you’re the beating heart of our student residence – the first smile they see, the go-to problem solver, and the person who makes ‘home away from home’ actually feel like it. Whether it’s welcoming new residents, helping them settle in, or giving a tour that makes someone say “where do I sign?”, you’re here to make every interaction matter.

We’re a people-focused business, and this role is all about that. Real connection. Real community. Real vibes.

What You’ll Be Doing

Customer Obsessed (in a good way)

Create memorable experiences for our students from day one
Be a friendly face at reception, answering questions with empathy, patience and a smile
Resolve problems quickly and kindly

Sales Superstar

Show off our stunning building like it’s your own Pinterest board
Convert leads into bookings with confidence and charm
Support your GM in smashing occupancy targets and beyond

Team Player Energy

Jump in and support your team with open days, social events and more
Get involved in community management, whether that’s helping run building events or using our app to boost engagement
Work closely with our General Manager to keep everything running smoothly
Bring positive vibes and a “let’s make it happen” mindset to every shift

Who You Are

You care about people. Like, really care
You’re confident, warm, and genuinely helpful—someone others naturally trust
You’ve got experience in customer service, sales, hospitality or just being an all-round legend
You’re proactive and can think on your feet (bonus points if you’re good at winging it under pressure)
You’re digitally savvy, you know your way around emails, calendars, and maybe even a property system or two

Why LUNA?

LUNA is growing fast, and we’re not just here to provide beds—we’re here to create belonging. We’re bold, energetic, and a bit rebellious when it comes to traditional student living. We believe great people build great places, and that means giving you room to grow, thrive, and do your best work.

You’ll get:

Supportive training and mentorship
Real career progression opportunities
A strong, experienced and reliable dream team to work alongside
A role with purpose, where you actually make a difference

The Nitty Gritty

37.5 hours per week
Some weekend work will be needed, but we’ll always balance things out
Based at your LUNA property, expect the odd trip to HQ or other cities (travel expenses covered)

Ready to join a people-first business that puts community, character, and kindness above all else?

Apply now. We can’t wait to meet you.

Inclusivity at Torsion Group

At Torsion, we understand that everyone is unique, and we value the diverse ideas, experiences, and perspectives each individual brings to the table. We strive to create a workplace where people from all backgrounds can show up, be themselves, and contribute to meaningful work.

When we hire, we’re looking for more than just a job title; we’re seeking the full person: the insights, the experiences, and the drive that make you you. Because we believe that building great things starts with building a great, inclusive team.

GDPR

Your shared personal information will be stored and shared by email or a printed copy with hiring managers in relation to any open vacancy for which you wish to be considered.

Join Our Award-Winning Team at Torsion!

Explore More Roles via Vacancies – Torsion Group

To apply for this job email your details to recruitment@torsiongroup.co.uk.