DAT PROTECTION COMPLAINTS GUIDANCE

If you have any issues about the way in which your personal data has been used, dealt with, accessed etc., the following data protection complaints guidance will be followed:

1. Complaints can be made via any channel (email, phone, social media, in person), and we aim to resolve any complaint you have about the service we have provided as quickly as possible.  Please use our data protection complaints form which can be found at the bottom of our website.
2. Once we have received your complaint, we will acknowledge the complaint within 30 days of receipt, and it will be resolved without undue delay.

       Note: Prior to processing any complaint, a simple identity verification / authority check will be undertaken.

3. The assessment of the complaint will be based upon a sufficient and impartial investigation. We will explain in writing our findings and, where the complaint is upheld, will offer remedial action or redress. This will be dealt with promptly.
4. If you are dissatisfied with any aspect of our handling of your complaint, please feel free to contact Torsion’s Chief Legal Director. He can be contacted by contacting our office. He will conduct a separate review of your complaint. You will be told about the conclusion of this review within 28 days.
5. If after following the review process you remain dissatisfied with any aspect of our handling of your complaint, you may contact directly the Information Commissioner’s Office (ICO) to ask them to consider the complaint further:

Website: Make a complaint | ICO